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I was really, really hoping that today I could say something good about Samsung and my experience in general with them but, guess what? I CAN’T! Well, I guess I can say that the kazillion customer service representatives from Samsung that I have talked to have been, on the whole, very nice. The unfortunate thing is that they haven’t DONE anything for me. Except take pretty good notes for their bosses or the next person to which I have to talk to review before talking to me. And today I hear that the second replacement part that will actually fix my TV (the first one was the wrong part…apparently it fixes the model of my TV that was made 6 months before mine was) is back ordered and won’t even be shipped from South Korea for three weeks! Three more weeks. By the time the repair guy receives the part and gets it in the TV, we will be looking at more than 3 months. THREE MONTHS. What the…???

When I was commenting to the Executive Customer Relations guy about the main part of the TV breaking down after only a year and a half, he argued with me that there was a much more expensive part that was really the main part of the TV and the parts that were broken on my TV only affected the picture. As in, there would be no picture without them. I asked him what the use of having a TV with no picture was. He didn’t really have an answer for me. I don’t want to be greedy but, I’d really like a little something extra from Samsung by the time I’m done here. I mean, come on. At least pay for both the parts AND the labor if I’ve gotta wait more than a month for a freakin’ part (the repair guy said he ordered it “a long time ago”…if he can be believed). I wouldn’t be making such a big deal about this if the TV had lasted 5 years. The old RCA TV we’re using right now lasted at least 8 years before any repairs had to be done! But this one is only a year and a half old, for Heaven’s sake!

Oh, I’m tired of this subject already. It makes my head hurt and I don’t want to think about it any more. And, I have to admit, it makes me feel a little bit foolish for being so irritated that my TV is taking so long to fix. It’s only a TV. But I am irritated. Can’t deny it.

What I have gained so far from this situation I will pass along to you: don’t buy a Samsung TV. EVER.