Home

So Tater Tot and I were at the “liba-leeby” yesterday and had not realized that it was Story Time at that particular time. What a scene! Lots and lots of kids and Mommas running around. It was interesting. We didn’t go to the story time, however, because The Tot had coughed a couple of times and I didn’t want the Evil Eye from other Mommies. So we stayed out of the kids section once it started to get crowded. It’s all the same to The Tot. She’d just as well run all over between the stacks. On our travels through the stacks and back again, I noticed a Mommy in particular wearing, of all things, super-high heels. She was attractive and not dressed like a hoochie but the heels just struck me as, well, weird. And not particularly practical day-to-day wear for the Mommy of a toddler. But, hey, if it makes her feel better, more power to her! I know I couldn’t pull it off…

On a totally unrelated note, I decided to call my TV repair guy again since I hadn’t talked to them in about a month. Yeah, it’s like that. I still don’t have my TV back. And are you surprised that he didn’t call me back? Of course you aren’t. I wasn’t. So I decided to call Samsung customer service, too, just for kicks! They were supposed to call me about whether or not they would reimburse part of the repair. I spoke to yet another very polite customer service agent. And, guess what? They have changed their answer to the part is backordered indefinitely. Yup, you read that right. They don’t know when the part that will repair my TV will be able to be shipped. THE TV IS ONLY A YEAR AND A HALF OLD! I will reiterate this Mommy Tip: DO NOT BUY A SAMSUNG TV. EVER. He was able to tell me that they approved the reimbursement of the repair parts. And I told him “Great! I’ll take it. But, honestly, I want more. My TV has been held hostage for 3 months and now you’re telling me that you don’t know when the part that will repair it will be available. I am an extremely unsatisfied customer.”

So where does that leave me? The customer service agent (and I remembered to get his name this time) has a call in to their Regional Service Engineer or some such person about an alternate part (I don’t think there is one…the part that is indefinitely backordered is an “alternate part”) or a possible exchange. Okay, now that’s what I’m talkin’ about. GIVE ME A NEW TV. Not that I want another Samsung but, hey, at this point I’ll take it because they owe me. This has been the single most ridiculous customer service/product situation that I have ever dealt with. Worse than the Lowe’s Flooring Fiasco of 2006. But I won’t get into that in this post…it’s just too painful. So, sucker that I am, I believe that he will call me back when he hears from this Regional Person. If he doesn’t, you can bet your booty that I’ll be calling again…